Passenger Rights

Passenger Rights are a horizontal topic for all transport modes. Passengers are protected by a full set of rights – whether they travel by rail, ship or bus and coach. Passenger rights are based on three cornerstones: non-discrimination; accurate, timely and accessible information; immediate and proportionate assistance.

The Transport Community Permanent Secretariat has published its first Passenger Rights Report, with a focus on making transport accessible and inclusive in the Western Balkans. The objective of the report was to identify the obstacles and barriers to accessibility in the region at the central rail and bus stations. The report provides concreate measures (short term, mid-term and long term) to be addressed by various stakeholders on how to make accessibility of transport services.

Passenger Rights Report – Making Transport Accessible and Inclusive in the Western Balkans